Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any used, worn, without tags will not be accepted.

To start a return, you can contact us at cropsecret@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

It is customer responsible to pay for a return postage to return product mark as 'No longer needed', 'order wrong size', 'do not like', 'not my style' and etc.

You can always contact us for any return question at cropsecret@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Due to their special characteristics, some of our items must fulfil the following criteria to be returned or exchanged:

  • Swimwear: must include the hygiene sticker.
  • Underwear:
    Woman: underwear can be returned or exchanged as long as they are in the same condition as when they were purchased and still have the bag or protective sticker with which they were sent.
    Man: underwear cannot be returned or exchanged.
    Kids: underwear items cannot be returned or exchanged, except for socks, tights, tops, bodysuits and vests kept in their original packaging.
  • Accessories: must be returned with the bag or the original cardboard packaging intact.
  • Fragrances and candles: must be returned in the original sealed packaging.
  • Cosmetics: must be returned in the original sealed packaging and in original condition. Items from the Standard Procedure collection cannot be exchanged or returned.
  • HOME items must be returned in their sealed original packaging and in its original condition.
  • Packs: items forming part of a pack cannot be returned separately.
  • Special packaging and additional accessories: items with special packaging (fabric bags, special boxes, suit carriers, etc.) or additional accessories must be returned with said packaging or accessories in the same condition.
  • Magazines: They cannot be returned.
  • Spalding Ball: ineligible for exchange or return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.